Last Updated: August 30, 2026

At TRENDI PRO, we want our customers to receive the correct and satisfactory products. Please read the following Return & Refund Policy before placing an order.

1. Product Check at Delivery

Customers must check the product carefully in the presence of the delivery person at the time of receiving the order.

Once the delivery person leaves, complaints regarding visible damage, wrong product, or other issues that could have been identified during delivery may not be accepted.

2. Eligible Returns

A return may be accepted if:

• The wrong product was delivered.
• The product is damaged or defective.
• The delivered product is significantly different from the product ordered.
• The product meets the applicable return conditions.

3. Return Condition

To be eligible for a return, the product should generally be:

• Unused
• In its original condition
• In the original packaging
• With tags, accessories, and other included items where applicable

Products that have been used, damaged by the customer, altered, washed, or otherwise misused may not be eligible for return.

4. Return Delivery Charge

If a customer requests a return for a reason other than a mistake or confirmed defect on our part, the applicable return/delivery charge must be paid by the customer.

5. Return Request

To request a return, customers should contact TRENDI PRO with:

• Order number
• Customer name
• Phone number
• Reason for return
• Photos/videos of the product when requested

Our team may review the request before approving the return.

6. Wrong or Damaged Product

If we confirm that the wrong or damaged product was delivered due to an error on our side, we may provide an appropriate solution such as replacement, return, or refund, subject to product availability and verification.

7. Refund

If a refund is approved, the refund method and processing time may depend on the original payment method and applicable payment-provider procedures.

Delivery charges may not be refundable unless applicable law or our specific decision requires otherwise.

8. Non-Returnable Products

Certain products may not be eligible for return because of their nature, hygiene considerations, customization, clearance status, or other restrictions clearly communicated at the time of purchase.

9. Refund/Return Approval

Submitting a return request does not automatically guarantee approval. TRENDI PRO reserves the right to inspect and verify the product and circumstances before approving a return or refund.

10. Contact Us

For return or refund assistance, please contact TRENDI PRO through the contact information provided on our website.

TRENDI PRO
Bangladesh
Website: https://trendipro.shop/